Keywords: Address quality, Data quality, Addresses, Address databases, CRM, Duplicates, Postal address check, Address correction, Service, Counseling, Consulting, Support.

Consulting & Support

ACS advises its customers in using q.address and offers support if questions and problems should arise.

Typical support cases are:

  • Workshop and concept creation concerning the organization and quality of the data
  • Workshop and training concerning the introduction of q.address
  • Training and support with the integration of q.address in your applications
  • Support with the installation (this is mostly done through online support)

q.address Online-Support

Instead of tedious telephone calls our support will work with you on your screen. You can show your problems online. If you wish so (and permit), our support could also remote control your PC and show you, what exactly has to be done.

Your security is guaranteed throughout the online support – we get access only after you explicitly granted it to us. Further, you can observe everything that our support does on your PC and, naturally, you can disconnect the access at any time.

This makes online-support ideal, if you would like our support to explain to you how to solve a problem. Our support just shows it to you on your monitor. Online-support is also ideal, if you have a question which would need long explanations via the telephone. Just let our support have a look on your PC and show us what you need!

By the way: we also perform more extensive tasks via online-support, beneath other:

  • Product trainings
  • Installations

This is smart and inexpensive!

Further links